KRU / SupportAnswers first
Tell us straight away, from a borrowed phone if you have to. The sooner we know, the more we can do. There is more on the Security page.
Do not share it. Nobody from KRU will ask for your PIN or your password: not by call, text, WhatsApp or email. Tell us about the message so we can warn other people.
Contact us right away with the tag, the amount and the time. Payments land at once, so we cannot always pull one back, but the sooner you tell us the more we can do.
Write down the reference, the amount and the time, then contact us. The reference lets us find exactly that payment.
Check you are using the email or username on your KRU merchant account, then try again. Still stuck? Use the KRU app, or contact us and we will get you back in.
Sign in to your till on any phone or tablet, type the amount and tap Collect. Turn the screen to your customer. They scan the code with their KRU app, and the sale is done when your till shows the tick.
Codes last two minutes. One that has run out charges nothing. Tap Collect again and a fresh code appears for the same amount.
No. Your customer pays 2% on top of your price, so everything you charged lands in your balance. Charge J$1,000 and they pay J$1,020. Card payments are 2.9%. The whole list is on the Fees page.
No. Any phone or tablet with an internet connection is the till. Nothing to buy, nothing to rent.
Open the app, tap Send, enter the person’s KRU tag and the amount, then confirm. Check the tag before you confirm.
2%, paid by whoever sends. The person receiving always gets the full amount.
The name people pay you by, like @marcia_b. No account numbers and no branch. Anyone on KRU can send you money with just the tag.
Payouts run by themselves every morning at 9:00, seven days a week. Each transfer is a flat J$150, whatever the amount.
On the Fees page. Slide the receipt there to your own day and see what you keep.
A mobile wallet and a till, for Jamaica. Keep a balance, send money to anyone by their KRU tag, and pay by scanning a code. If you run a business, you collect by typing an amount and turning the screen to your customer.
Nothing. No monthly fee and no minimum balance.
Emailsupport@kruspend.com
Lost phone or fraudsame address, subject URGENT
Put in whatever you have: the payment reference (it looks like KRU-1041-207000), the KRU tag involved, the amount and the time. With a reference we can find the exact payment.